Ajman Retail F.Z.E is seeking a Tenant Relations Executive to support tenant engagement and ensure smooth communication between tenants and Ajman Retail operations. The role focuses on day-to-day tenant support, complaint handling, and operational coordination.

Key Responsibilities:

Operational Responsibilities

Act as the primary point of contact for tenants for daily operations and service support.
Receive, log, track, and resolve tenant complaints and service requests.
Ensure timely follow-up and closure of tenant issues.
Conduct regular site visits and tenant check-ins.
Assist in organizing tenant meetings, forums, and engagement sessions.
Coordinate with Operations for tenant fit-out activities and facility-related needs.
Coordinate with Marketing for tenant promotions and campaigns.
Maintain accurate tenant records, correspondence, and service logs.
Support tenant onboarding process including inductions, guidelines, and operational readiness.
Prepare tenant satisfaction reports and service performance summaries.
Escalate unresolved or high-risk tenant issues to the Tenant Relations Manager with recommendations.

Core Competencies

Customer Service Orientation
Communication & Interpersonal Skills
Problem Solving
Time Management & Accountability
Stakeholder Coordination

Qualifications & Experience

Bachelor’s degree in Business Administration or related field (preferred).
Minimum 3–5 years experience in tenant relations, property management, or retail operations.
Experience in retail or mall environments is preferred.

Skills

Key Skills

Tenant Relations
Complaint & Service Request Management
Stakeholder Coordination
Reporting & Documentation
CRM Systems

Ajman Free Zone

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Tenant Relations Executive