Scope of Role

Early engage with potential customer to promote Getac solution.
Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.
English communication & writing skill is a must as this role will be also working with HQ and global team

Responsibilities

Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
Document and log all technical issues within central database (saleforce.com/FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
Working with sales teams to provide proactive support on products and projects to anticipate and escalate potential issues to management and Getac HQ technical teams.
Conduct the regular product technical update and golden sample evaluation for enterprise customers

Skills

Experience Required

5 Years general experience within the service / IT environment
minimum 3 years direct experience in computer diagnostics and repair
Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
Project Support skill preferable
Language – Arabic native with very good English in verbal and writing.

Competencies

Self-Motivated individual capable of working individually and within a small team
Ability to manage multiple issues and prioritize accordingly
Ability and willingness to travel as required by the Company
Excellent written and spoken communication skills for both internal and external correspondence
Customer management and communication skills especially via telephone and email
Analytics skills and data management
Positive hands on attitude to getting the job done
Willingness to do what it takes to keep customer satisfied

Working Relationships

Getac Corporation Technology

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