Key Responsibilities

Serve as the primary point of contact for clients across all project phases.
Build and maintain strong, long-term client and agency relationships.
Coordinate internally with project managers, designers, workshop teams, and technical crews to ensure client requirements are met.
Translate client needs into clear briefs, timelines, and internal documentation.
Support preparation of proposals, presentations, and pitch materials.
Identify opportunities for account growth, upselling, and added services.
Attend client meetings, site visits, exhibitions, and industry events.
Ensure projects meet IBS Decor’s quality, safety, and delivery standards.
Handle client feedback, concerns, and follow-ups professionally and efficiently.
Maintain accurate client records, reports, and documentation.

Skills

Qualifications

Minimum 5 years’ experience in Client Relations Manager or Account Management, preferably within events, production, construction, or fit-out.
Strong English communication skills with a polished, professional demeanour.
Confident client-facing skills with high emotional intelligence.
Strong organizational, coordination, and follow-up abilities.
Ability to manage multiple projects in a fast-paced environment.
Proficient in MS Office, CRM systems, and business communication tools.
Preferably European nationality based in Dubai

IBS GROUP

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