The Showroom Manager is responsible for the smooth daily operation of the showroom, including sales performance, team supervision, customer service, and visual presentation. This leadership role requires a balance of commercial awareness, team management, and product knowledge to achieve sales targets and deliver a superior shopping experience.

Key Responsibilities

Lead, supervise, and motivate the sales team to achieve sales and customer service targets.
Ensure the showroom/shop provides a professional, welcoming, and customer-friendly environment.
Oversee visual merchandising and ensure displays reflect brand image and product quality.
Monitor and analyze sales performance, preparing daily, weekly, and monthly reports.
Develop and implement sales strategies to increase footfall, conversion, and revenue.
Handle escalated customer issues and greet VIP clients.
Stay updated on product knowledge, promotions, pricing, and competitor activity.
Coordinate with logistics/warehouse teams to ensure timely product deliveries.
Train and coach sales staff on customer service, product knowledge, and selling techniques.
Maintain showroom cleanliness, safety, and compliance with operational standards.

Skills

Candidate Profile

Bachelor’s degree in Business Administration, Marketing, Retail Management, or Interior Design (for furniture).
Master’s degree or professional management certifications are an advantage.
5–8 years of experience in retail/furniture/electronics sales, with at least 3 years in a managerial role.
Proven ability to lead teams and achieve sales targets.
Strong customer service, communication, and negotiation skills.
In-depth knowledge of furniture/home décor trends or consumer electronics/technology products.
Proficiency in MS Office and retail/CRM software.
Ability to analyze sales data and prepare performance reports.
Fluency in English; French is an advantage.

SDGroup

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