Job Role

Lead the showroom’s commercial, operational, and customer service functions to achieve sales targets, ensure exceptional customer experience, and uphold brand and operational standards.

KEY RESPONSIBILITIES

Sales Leadership & Performance

· Achieve monthly, quarterly, and annual sales targets.

· Monitor KPIs: conversion rate, footfall, average basket size, and revenue.

· Drive upselling, cross-selling, and customer engagement techniques.

· Analyze sales performance and take corrective actions when needed.

· Ensure consistent follow-up with leads, quotations, and customer inquiries.

· Engage in deal closing efforts whenever needed, approve on discount percentages within acceptable margin.

· Coordinate with business unit manager for special discount requests.

· Advise on marketing needs to increase footfalls through marketing campaigns.

Customer Experience & Showroom Service

· Maintain high standards of customer service and showroom ambiance.

· Resolve customer issues, complaints, and escalations professionally.

· Ensure customer follow-up for after-sales, delivery confirmations, and service / item quality feedback.

· Build long-term customer relationships and repeat business.

Team Management & Leadership

· Supervise, motivate, and guide showroom sales staff.

· Manage attendance and maintain excellent customer service culture.

· Conduct daily briefings and weekly performance meetings.

· Coach team members on sales techniques, product knowledge, and customer handling.

· Manage staff performance, through formal and informal assessments.

· Assess training needs, advise on specific training sessions in coordination with business unit manager and HR Department.

· Participate in manpower planning based on business needs.

Showroom Operations & Standards

· Maintain daily showroom readiness: display, cleanliness, lighting, scent, temperature.

· Ensure proper product display, stock levels, price tags, and signage.

· Monitor and manage showroom maintenance needs (AC, lighting, fixtures, etc.).

· Ensure compliance with SOPs, policies, audits, and operational guidelines.

· Submit monthly expenditure budgets, track, approve, and report daily expenditures.

· Act as the primary point of contact in deal closing finalization, manage the overall invoicing process from order placement and payment confirmation through to delivery completion.

Inventory & Product Management

· Coordinate with warehouse and Business unit operations for stock replenishment.

· Monitor slow-moving, fast-moving, and high-value items, attend into relevant actions accordingly.

· Ensure accurate stock counts and documentation.

· Oversee receiving, tagging, and product placement.

Reporting & Administration

· Prepare daily/weekly/monthly sales reports for management.

· Report footfall, conversion rates, and team performance metrics.

· Submit market insights, customer feedback, and competitor analysis.

· Ensure accurate use of POS/ERP systems (sales orders, quotations, customer records)

Qualification & Experience Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field.
Minimum 5–7 years of experience in showroom management, with a minimum 3 years in furniture showroom management.
Proven track record of achieving sales targets and managing high-performing sales teams.
Experience in handling showroom operations, merchandising standards, and customer service processes.
Familiarity with SAGE system is a plus.

Skills

Skills Set

Strong understanding of customer behavior, and showroom traffic management.
Knowledge of stock management, and product display techniques.
Strong sales acumen with the ability to engage in active selling, upselling, and cross-selling.
Exceptional deal-closing capability with sound judgment on discount approval within margin.
Proven ability to lead, motivate, and develop sales teams.
Excellent verbal and written communication in English language. With focus on customer interaction and team leadership.
Strong sense of ownership, accountability, and initiative.
High emotional intelligence and a customer-first mindset.
Ability to work under pressure, manage peak-hours traffic, and adapt to operational challenges.
Professional appearance, punctuality, and adherence to company values and policies.

SDGroup

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