Summary
Are you passionate about delivering exceptional service in a luxury hospitality setting Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.
Job Summary
As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist Rooms Manager - Villas. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt's high service standards.
Key Responsibilities:
- Supervise and lead Host/Hostess, Concierge, and bell services
- Ensure seamless check-in/check-out processes and handle guest requests efficiently
- Train and mentor, your Team to provide exceptional customer service
- Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience
- Monitor Villa inventory, occupancy levels, and revenue management strategies
- Handle billing, payments, and financial transactions accurately
- Maintain compliance with Hyatt policies, brand standards, and safety procedures
- Resolve guest concerns promptly and professionally
Qualifications
Requirements:
- Previous experience as aTeam Leader, Supervisor/ Assistant ManagerFront Office or similar roles in the hospitality industry.
- Strong leadership, communication, and problem-solving skills
- Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)
- Ability to work flexible hours, including weekends and holidays
- A degree in Hospitality Management or a related field is preferred
