Background/ Anera Summary:
Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon and Jordan live with purpose and hope.
Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long-term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.
That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.
Job Overview/Summary:
The HR Officer is responsible for managing key HR functions, including onboarding and offboarding, contract preparation and renewals, and ensuring compliance with labor laws and organizational policies. The role involves supporting recruitment, coordinating staff orientation and performance management, maintaining accurate personnel records and HR systems, and assisting with payroll inputs and benefits administration.
Additionally, the HR Officer addresses employee relations matters, tracks mandatory trainings, monitors contract expiries, and contributes to employee engagement activities. Strong organizational skills, attention to detail, and confidentiality are essential for success in this role.
Specific Responsibilities:
● Ensure HR records and systems (HRIS, HR portal) are accurate and up to date.
● Handling onboarding and offboarding procedures in a timely manner for staff, service contracts, and volunteers.
● Issue and manage staff and consultancy contracts, including renewals, extensions, and terminations.
● Work with hiring managers to ensure timely completion of orientation and performance management processes.
● Follow up and ensure staff goals and performance evaluations are submitted and properly filed.
● Handle employee relations, responding to inquiries regarding HR policies, rules, and regulations.
● Ensure compliance with labor laws and organizational policies in all HR processes.
● Update mailing and distribution lists on a monthly basis.
● Prepare official letters (employee certificates, experience letters, change of status forms, etc.) and other HR-related documents.
● Coordinate and track training sessions, ensuring all employees complete mandatory trainings and certification requirements.
● Provide information and assistance to staff, supervisors, and management on HR and work-related issues.
● Collect, review, and validate timesheets monthly, ensuring accurate leave tracking and compliance with internal systems.
● Maintain and update employee personnel files, ensuring all HR documentation is properly filed.
● Support the HR team in salary and benefits administration, ensuring payroll inputs are processed accurately.
● Assist in recruitment processes, including posting vacancies, scheduling interviews, and coordinating pre-employment checks.
● Monitor staff contract expiry dates, ensuring timely renewals or necessary actions.
● Support employee engagement initiatives, including well-being programs and workplace culture activities.
● Day-to-day operations of HR functions and duties.
● Ensure confidentiality and proper handling of sensitive HR information.
● Perform other job-related tasks as requested by the supervisor.
Skills
Qualifications
Academic Qualifications:
● University Degree in management, human resources administration or related fields.
Experience and Skills:
● Approximately 4 years of professional experience in Human Resources Management.
● Professional HR experience preferably with an INGO.
● Strong sense of personal integrity.
● Additional qualities: ability to multitask, ability to handle pressure well, ability to improvise, flexibility, cultural and environmental sensitivity.
● Team work skills.
● Proficiency in MS Word, Excel, Outlook and PowerPoint is required.
● Fluency in Arabic and English.
