CRM Specialist - Sales

MAG Group Holding • Full-time • DIFC - Zaa'beel Second - Dubai, Dubai, UAE • AED 7k - AED 10k / month • 4w ago

CRM Data Management- Enter and update client details, lead statuses, notes, and follow-up information.- Ensure all data in the CRM system is accurate, complete, and follows company standards.- Track each client’s progress from first contact to finalization.File Tracking & Status Updates- Monitor all active client files and update their status (booking, documents received, SPA pending, etc.).- Ensure the Direct Sales team and Broker Relations team update CRM entries correctly.- Flag errors, missing information, or duplicates for correction.Documentation Coordination- Verify that all required client documents are submitted before handover to Sales Support.- Check that documents received from Sales or Brokers match CRM records.- Ensure all scanned and digital documents are correctly uploaded to the system.Internal Communication- Share updated file statuses with Direct Sales Manager or Broker Relations Manager when required.- Coordinate with Sales Support regarding contracts, SPAs, and pending documents.- Notify sales teams about expired documents or incomplete items.Reporting- Prepare daily and weekly reports on bookings, cancellations, pending documents, SPA progress, and status changes.- Maintain dashboards and trackers for management review.

Skills & Competencies- Strong attention to detail- High accuracy in data entry- Good organizational skills- Professional communication- Ability to work under pressure and meet timelines- Proficiency in CRM software (Salesforce, Masterkey, Property Finder CRM, etc.)- Strong Excel and administrative skills

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