•Welcome members and guests with a friendly demeanor, creating a positive first impression. •Handle front desk operations, including check-ins, membership inquiries, and scheduling appointments for group classes and personal training sessions. •Maintain records of memberships, payments, and class schedules, ensuring accuracy and confidentiality. •Provide information about gym services, promotions, fitness classes, and membership options. •Address member concerns, resolve issues promptly, and escalate to management when necessary. •Assist in maintaining the cleanliness and organization of the front desk area and lobby. •Support gym activities and events to enhance member engagement and participation. •Process payments for memberships, merchandise, and services efficiently. •Collaborate with fitness coaches and staff to ensure integrated member experience. •Stay updated on gym policies, procedures, and industry trends to provide informed assistance
•High school diploma or equivalent; additional education is a plus. •Experience in a customer service role, preferably in a fitness setting. •Strong communication and interpersonal skills. •Ability to work flexible hours, including weekends.•Proficient in computer applications and gym management software. •Excellent organizational skills and attention to detail.•Ability to multitask in a dynamic environment. •Positive attitude and strong problem-solving abilities.
