• Serve as the primary point of contact between customers and the workshop, ensuring smooth communication and a professional Liberty Car Care experience.

• Greet customers warmly, identify their service needs, and assess opportunities for value-added services.

• Record customer concerns, vehicle symptoms, and service instructions accurately in the system.

• Prepare repair orders, provide clear cost estimates, and issue final invoices with full transparency.

• Coordinate with technicians to ensure timely completion of jobs and accuracy of service execution.

• Provide continuous job status updates, additional recommendations, and delivery timelines to customers.

• Conduct detailed vehicle walk-around inspections during check-in and vehicle delivery.

• Recommend preventive maintenance, tyres, batteries, alignment, AC service, and other workshop offerings.

• Support active upselling of value-added services in a customer-focused and ethical manner.

• Handle customer concerns, warranty claims, service issues, and follow-ups with professionalism.

• Maintain complete service records, daily sales reports, and customer communication logs.

• Ensure compliance with Liberty Car Care SOPs, operational standards, and safety procedures.

• Work closely with technicians, receptionists, and management to achieve daily sales and service KPIs.

• Deliver consistent, exceptional customer experience aligned with Liberty Car Care service values.

• Represent Liberty Car Care’s brand image with professionalism, courtesy, and integrity.

Skills

• Sales-driven, confident, and customer-oriented personality with strong persuasion skills.

• Empathetic, diplomatic, and able to resolve customer concerns smoothly.

• Proactive, dependable, and focused on achieving daily service and sales targets.

• Strong communicator who collaborates effectively with workshop teams and management.

• Skilled in upselling services while maintaining honesty, transparency, and customer trust.

• Presentable, courteous, and committed to upholding Liberty Car Care’s brand standards.

• Experience in Tyre Plus, Bosch Car Service, or any Multibrand Auto Workshop is highly preferred.

• Diploma or Bachelor’s Degree in Automotive, Mechanical, Business, or equivalent (preferred but not mandatory).

• Minimum 2–3 years of experience as a Service Advisor / Service Sales Advisor in a workshop environment.

• Strong technical understanding of vehicle systems, service processes, and maintenance requirements.

• Excellent communication skills; able to simplify technical issues for customers.

• Proven ability to manage multiple repair orders and achieve sales & performance KPIs.

• Highly organized, detail-oriented, and able to perform efficiently in a fast-paced workshop.

• UAE Driving License preferred.

• Fluency in English required; Arabic is an advantage.

Liberty Car Care LLC SPC

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