About us
For decades, YSL Beauty has redefined style, daring, and elegance in fragrance, skincare, and makeup. Our teams are fueled by creativity, bold vision, and a fearless "why not?" spirit. We are innovators at heart, shaping trends while honoring our iconic heritage. Our strength lies in the diversity and passion of our people, who demonstrate that luxury, artistry, and social responsibility can go hand in hand. We do this "In the Name of Beauty" - for our clients, our creations, and the world around us.
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
Our skincare expert is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving skincare advice to their clients and guiding them through skincare and allergies routines with suitable products.
Key responsibilities
Drive the business
- Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
- Push skincare sales during events, promotions, and launches
- Promote the Group's loyalty program (MUSE) and increase enrollment rate and new customer acquisition
- Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
- When applicable, stay abreast of the brand's different online (website, app, and social media) offerings and activities and promote them with customers. Participate in achieving incentives
- Stay ahead of latest trends, products, and competitors
Customer centricity
- Take ownership of the customer's experience by delivering exceptional service and bringing to life the brand's customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert advice, and proactively catering to customers' needs, interests, and preferences
- Demonstrate effective usage and benefits of various brands and skincare products and ensure high level of expertise while conducting professional facials
- Educate and guide customers on the most appropriate range and usage of products to use to suit the skin type identified and follow up on the client
- Build and maintain guest experience standards in order to build strong loyalty
Operational excellence
- Ensure all sales and operational policies and procedures are followed and maintained
- Generate and maintain daily sales reports, post-launch sales tracking, and sell-out tracking at store level
- Maintain all operating standards by ensuring merchandising levels, stock replenishment, and organising display in the appropriate shelves and counters are done as per the brand's visual merchandising guidelines
- Report stock shortages using the stock order form and ensure stock receipt as per set procedures
- Generate sales, while achieving line and sales targets, using skincare knowledge and ensure monthly make-up sessions are reached
- Demonstrate a strong understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, CRM, OMS, etc.)
What you'll need to succeed
- Minimum 2 years' experience in the beauty industry
- Ability to conduct skin assessments
- Arabic and/or Russian speaking
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We invite all applicants to apply
It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.
