We are seeking a Customer Journey Specialist to map, design, and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design better, more seamless experiences.Key Responsibilities:- Create and update customer journey maps, service blueprints, and future-state designs.- Lead workshops to identify customer needs and co-design solutions.- Develop service and process design specifications for new experiences.- Work with digital teams to support UI/UX design and ensure feasibility.- Use insights from research and VoC data to guide journey improvements.
Qualifications:- Bachelor’s degree in Service Design, UX/UI, HCI, Business, or related field.- Experience in service design, journey mapping, or UX roles.- 2-7 years of experience (depends on educational attainment)- Strong skills in design tools such as Figma, Sketch, or Adobe XD.- Knowledge of CX standards (ICXS, IDCXS) is preferred.- Arabic language is mandatory but not requiredDisclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies.
