We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.Key Responsibilities:- Define and manage omnichannel standards and guidelines.- Ensure consistent information, tone, and customer experience across all channels.- Support channel integration efforts and cross-channel handoff design.- Review customer-facing content across channels to avoid inconsistencies.- Work with digital, IT, and operations teams to enhance channel strategy.
Qualifications:- Bachelor’s degree in Communications, Marketing, Business Strategy, or related field.- Experience in omnichannel management, channel strategy, or CX governance.- 2-7 years of experience (depends on educational attainment)- Strong skills in content governance, communication standards, or channel optimization.- Arabic language is mandatory but not required Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies.
