We are seeking a warm and professional Hostess to join our team in the UAE. The ideal candidate will be the welcoming face of our establishment, providing exceptional customer service and ensuring guests have a memorable experience from the moment they arrive.Responsibilities:- Greet and welcome guests with a friendly and positive attitude.- Manage guest reservations and arrange seating efficiently.- Provide guests with menu information and answer any queries promptly.- Coordinate with the service staff to ensure timely and smooth service flow.- Maintain a neat and organized reception and waiting area.- Handle guest complaints or requests with professionalism and escalate when necessary.- Assist in managing the waiting list and communicate wait times clearly to guests.- Ensure compliance with all health and safety regulations at the entrance area.
- Excellent communication and interpersonal skills to interact effectively with diverse guests.- A warm and approachable demeanor with a strong customer service orientation.- Ability to multi-task and manage time efficiently in a fast-paced environment.- Previous experience in a hostess or customer service role within the hospitality industry is preferred.- Fluency in English; knowledge of Arabic or other languages is an advantage.- Professional appearance and attention to personal grooming.- Ability to stay calm and composed under pressure and handle difficult situations gracefully.- Willingness to work flexible hours, including evenings and weekends.
