On behalf of OTB, we are seeking a highly motivated and experienced store manager who will be responsible for leading our new Maison Margiela in Abu Dhabi!
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named creative director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
What you'll be doing
The store manager is responsible for overseeing the daily operations of the location, ensuring high standards of customer service. The store manager will also manage staff members, drive sales performance, and implement strategies to meet revenue targets while providing an exceptional shopping experience. Additionally, they will assist with monitoring store performance, managing inventory and ensuring that all visual merchandising aligns with Margiela standards.
Key responsibilities
Sales
Meet store sales and target goalsMaximize profitability through optimization and controlling of expensesReach the achievement of key performance indicators
Customer service
Strong customer service skills to provide courteous and precise customer satisfactionStrong organizational skills, multi-tasking and prioritizing capabilitiesFollow-up with clients through telephone calls, letters, cards and special announcementsKeep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)Align with style and qualitative standards of the brand throughout sales and post-sale processTake full advantage of all contacts with customers in the store and promote both the brand and productCollaborate with other colleagues to achieve business objectivesConstantly keep up-to-date regarding fashion trends; know and monitor competitionKnow customers' needs, both expressed and less obviousDemonstrate, recommend and style the products available; promote wardrobingSchedule client appointments and pull merchandise for clients in advance of appointmentsEnsure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers
Training
Train store employees on accurate use of store training programs, specifically the customer service program along with maintaining high-training standards
Development & performance
Report to management team the strengths and areas of development for store personnelSuggest to the management team appropriate action to promote and encourage the supervisor's own professional development by using tools and best practices
Supervision and organization
Promote a positive, professional and sales-oriented environment and promote a culture open to internal feedbackAssign workload appropriately and effectively among store employeesOrganize and lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjectsProvide team with insight and updates via regular store meetings
Merchandising
Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedbackAssist with ensuring that visual merchandising guidelines (criteria and quantities) align with Margiela standards, are implemented effectively, and all product presentation is maintained according to brand standards and guidelinesEnsure constant updates are executedAssist with providing daily training to store employeesAssist with slow-seller management by identifying commercial store needs and communicating it to the management teamProvide appropriate feedback to management team
Loss prevention
Minimize stock loss by implementing and executing all control policies and proceduresKeep store personnel accountable and responsible for all inventory control and loss prevention policies and proceduresAssist with organizing and carrying out an accurate stock inventory by implementing the stock take procedure
What you'll need to succeed
Currently based in the UAEExperience in leadership role within luxury or high-end retailCommunication proficiency (Arabic or Russian language would be an added benefit for this role)Extensive experience in a client-driven environment, within a store leadership roleLeadership skillsExcellent customer service skillsHighly organized with exceptional time-management skills
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We invite all applicants to apply
It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
