The Customer Success Manager will be responsible for developing and managing strategic accounts within the Higher Education and help them navigate the use of their AI Solutions. This role requires a proactive individual with a strong focus on sales and relationship management across the region.Client DetailsOur client is a global Edtech player that still identifies as a start up. They currently specialize in delivering AI based solutions to Higher Education players and supporting students with their homework.Description* Achieving or exceeding the annual targets set for the MIddle East territory; including recognised revenue, contract renewal value and new module upsell targets. * Initiate and manage the renewal cycle of service agreements with partners in advance of specified deadlines. * This includes planning, drafting and presenting renewal proposals, negotiating contracts and managing the signoff and implementation process. * Preparing and presenting successful responses to tender as required by existing partners. * Developing strong partner relationships at executive leadership level. * Understanding partners' objectives and ensuring services are planned, integrated, well communicated and reported to ensure the greatest value to partners, their staff and students. * Influence partner stakeholders so that best practice student engagement strategies are implemented across the institution. * Maintain a high frequency of face-to-face contact with each partner, as determined appropriate by the Regional Director. * Create and nurture strong relationships with the various individual stakeholders as required at partner institutions, ensuring service offering is well understood and communicated to staff and students. * Regularly explore upsell opportunities for additional platform module sales, and facilitate upsell opportunities with the support of the relevant module subject matter expert if necessary. * Keep detailed records in Salesforce of strategic plans, partner meetings, activities, emails, proposals, opportunities and other records * Travel as required across the GCC for partner meetings and events, and staff meetings, if necessary at short notice.Job Offer* Competitive salary package ranging from AED 240000 to AED 300000. * Opportunities to work in the thriving EdTech industry. * Collaborative, supportive and innovative work environment. * Potential for professional growth and career advancement.
* A background in Account Management, Customer Success or Sales/Business development * Proven track record in the EdTech field across the GCC - especially in Higher Education * Strong skills in building and maintaining professional relationships. * Proven ability to identify and capitalise on partnership opportunities. * Excellent negotiation and communication skills - ability to do public speaking from time to time. * Ability to travel to meet clients onsite
