The job holder will be responsible for planning and driving retail operations through the implementation and maintenance of professional retail standards for Home Centre stores in Dammam; thereby maximizing sales, maximizing profitability, optimum Inventory Utilizations, increase in customer satisfaction & commercial development.
KEY RESPONSIBILITIES
Sales and Commercial Performance
- Prepare and participate in the preparation of sales budgets
- Maximize sales and profitability of the concept
- Maximize productivity targets ( sales per sqft, ATV, Conversion etc)
- Formulate and implement retail strategies & procedures in discussion with the NCBH/Regional Head
- Control costs within budgetary guidelines
- Identify internal and external commercial opportunities
- Ensure effective Stock and Space Management
- Conduct SWOT review to analyze the customer profile
- Provide monthly feedback on competitor and event activities
- Suggest improvements based on benchmark practices
Operational Standards and Management
- Prepare Regional operating plan (new store, seasonal and store) and ensure effective implementation
- Ensure all the stores are in compliance with the store operating and customer service standards
- Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety
- standards
- Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
- Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally
Inventory Management & Stock Distribution
- Ensure effective Inventory and Warehouse management for the concept in the territory ( order management, stock
- consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)
- Review and analyze stock and sales reports monitoring over and under stocks , implementing corrective action to be taken
- Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action
- Ensure pricing of merchandise as per norms and matrix format
- Provision of monthly feedback to Concept on sales, stock positions and product feedback
Business Management & Development
- Strategize and seek opportunity for concept expansion in the territory- Properties
- Manage roll-out of new projects and time bound implementation of projects
- Research and look for good property and locations
- Understand Territory dynamics (demographics, consumer behavior, market understanding etc.)
People Management & Saudization
- Manage and support in team recruitment and ensure Saudization & Feminization.
- Ensure that all new recruits understand their job and inducted well within the company
- Assist ROM & ARM in grievance handling and disciplinary actions
- Ensure skill development of showroom staffs through Learning & Development
- Monitor and appraise the performance of retail staffs in coordination with ARM and developing individual career plans.
- Set KRA's for direct reports and conduct performance appraisal
- Oversee staff deployment and drive motivation levels of the direct reportees.
QUALIFICATIONS (MUST HAVE)
- A Candidate with retail experience in KSA would be preferable
- Minimum of 12 years experience in Retail
- Should have Home & Furniture experience for 3-5 years
- Should have handled large format retail/Hyper mart.
SOFT SKILLS
- Strong Business Acumen
- Strong Negotiation Skills
- Relationship Management
- Influencing Skills
- Leadership Skills
TARGET COMPANIES
- Leading Home Retailers in India and in Saudi Arabia
