Summary
Duties and responsibilities related to the Spa Manager role:
- Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.
- Prepare and manage the annual spa budget, closely monitoring revenues, labor costs, and operational expenses to maximize profitability.
- Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.
- Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve retail sales targets.
- Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.
- Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.
- Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits.
- Ensure the spa is in full compliance with all local health, safety, and licensing regulations.
- Stay current with industry trends, introducing new treatments, wellness technologies, and products to keep the spa competitive.
Qualifications
- Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
- Minimum 2 years work experience as Assistant Spa Manager.
- Aesthetic qualification in treatments and training will be of great advantage
