Key ResponsibilitiesClient Experience & Front Office Management-Serve as the primary point of contact for all client requests, ensuring prompt, courteous, and professional support.-Manage reception operations—handling calls, greetings, scheduling, guest coordination, printing/secretarial services, and meeting room logistics.-Ensure seamless client experiences by maintaining service standards, supporting virtual and physical office users, and executing service requests accurately.Centre Presentation & Housekeeping Oversight-Maintain optimal presentation of all spaces including meeting rooms, lounges, and show offices.-Oversee daily opening/closing routines, maintain inventory/consumables, and ensure the centre always meets corporate standards.-Coordinate with housekeeping and support teams to ensure cleanliness, orderliness, and brand-aligned visual experience.Administration & Documentation-Maintain updated client records, reception logs, telephone directories, CRM/ ERP entries, and filing documentation.-Support move-in/move-out processes, maintain administrative registers, and report maintenance issues promptly.-Manage incoming/outgoing mail, catering orders, courier requests, stationery, and service charge documentation.Operational Sales & Revenue Enablement-Promote centre services through upselling/cross-selling opportunities to enhance revenue.-Handle meeting room queries, bookings, pre/post-sales coordination, and client retention initiatives.-Support sales tours through professional reception presentations and exceptional client interface.Compliance, Safety & Facility Management-Follow internal operational policies, crisis plans, safety procedures, and compliance requirements.-Coordinate with onsite contractors/vendors and escalate operational issues efficiently.-Participate in safety drills, maintain first aid readiness, and uphold emergency standards.
-4+ years of front office, hospitality, or serviced workspace operations experience—preferably within UAE.-Prior background in customer service roles with strong process adherence and administrative accuracy.-Proficient in MS Office and professional email communication.
