As a Customer Experience Executive, you will be the face of the venue, responsible for creating a vibrant, welcoming, and well-organized environment. You will play a key role in ensuring smooth daily operations, delivering exceptional customer experiences, and maintaining high energy on the floor.Key ResponsibilitiesCustomer Engagement•Welcome guests warmly and manage walk-ins and bookings•Create a positive and energetic first impression•Ensure every guest feels comfortable, excited, and well-guidedOperations & Flow Management•Manage session flow and ensure activities start on time•Handle crowd movement efficiently and confidently•Maintain safety standards and operational disciplineCustomer Experience & Support•Monitor guest experience throughout their visit•Resolve issues calmly and professionally•Ensure a fun, safe, and enjoyable environmentTechnical & Operational Support•Handle basic system or equipment issues•Report technical concerns to the relevant team promptlySales & Upselling•Promote add-ons, extensions, and in-house offerings naturally•Encourage repeat visits and enhanced experiences•Contribute to overall revenue growth through ethical upsellingTeam Collaboration•Work closely with colleagues to ensure smooth daily operations•Support team members during peak hours•Maintain a positive and professional work culture
Desired Personality & Character Traits•Bubbly & Energetic – Naturally cheerful and full of positive energy•Confident with Crowds – Comfortable speaking to groups and handling busy environments•People-Oriented – Loves interacting with customers and creating memorable experiences•Presentable & Well-Spoken – Professional appearance and clear communication•Quick Thinker – Able to handle situations calmly and efficiently•Team Player – Supportive, reliable, and cooperative•Adaptable & Flexible – Comfortable working evenings, weekends, and busy shifts•Customer-Focused Mindset – Always puts guest experience first•Preferably Indians
