Key Responsibilities•Handle inbound calls, emails, and radio requests 24/7 within agreed KPIs.•Log all requests accurately in the CAFM system and prioritize based on procedures.•Generate, assign, and schedule job cards for technicians and building managers.•Follow up with clients, tenants, and technicians to ensure issue resolution.•Update and close work requests in the CAFM system.•Support weekly assignment of Planned Preventive Maintenance (PPMs).•Conduct data entry, reporting, and administrative tasks as required.•Ensure compliance with company policies, procedures, and HSEQ standards.•Work in rotational shifts, including weekends and public holidays.•Provide backup support to colleagues when needed.
Qualifications & Experience•Minimum 2 years experience in an office or customer service environment.•Strong phone handling, email communication, and data entry skills.•Proficiency in customer service and problem-solving.•Experience with CAFM systems is an advantage.•Knowledge of property or facility management preferred.•English fluency (spoken & written) required.•Degree in Business Administration or related field preferred.
