- Conduct market research to source new vendors and finalize their registration and qualification.- Assist in monitoring vendor master data management including creating, updating and deleting data.- Ensure list of vendors is updated on a continuous basis to reflect existing vendors and potential pipeline.- Support with the vendor management process including vendor pre-qualification, evaluation, development, escalation.- Establish the best practices and performance indicators such as quality, delivery and collaboration.- Coordinate with buyers and end-users to evaluate vendor performance and highlight underperforming vendors to take remedial actions.- Develop regular reports on the department’s progress and outputs to be shared with the Vendor Management- Manager to ensure work is carried out in a controlled and consistent manner.- Organize and drive adoption of the SAP Business Network by suppliers (e.g., communication, supplier summits) based on standard Ariba functionality.- Create and maintain information material for suppliers based on standard SAP material- Organize and operate a 'help desk' for suppliers for general and process issues pertaining to onboarding, PO, ASN, SES and invoice transactions (technical issues with SBN to be covered by SAP). - Resolve supplier issues based on FAQs and in collaboration with Finance, Procurement and IT - Develop and maintain supplier FAQs documentation- Investigate and develop requirements for automation options (e.g., Chatbot)- Develop process optimization action based on experienced supplier issues- Report on supplier adoption, transactional traffic, issues and issue resolution- Follow all relevant policies, processes and standard operating procedures and ensure work is carried out in a controlled and consistent manner.
- Minimum of 2-5 years of relevant experience in vendor management and vendor sourcing.- Knowledge of Supply Chain Management, Procurement systems and software.- Experience in using SAP and Ariba Systems.- Knowledge of vendor management regulations and standards.
