Be Part of Something MagnificentRed Sea Global is proud to partner with Grand Hyatt, one of the world’s most iconic names in luxury hospitality, to unveil a spectacular new destination in AMAALA – The Red Sea. Known for its bold design, theatrical personality, and captivating experiences, Grand Hyatt AMAALA will be a vibrant celebration of indulgence, culture, and elevated service—setting a new benchmark for luxury in Saudi Arabia.At Grand Hyatt, we believe that care is the most powerful force in hospitality. It’s the foundation of everything we do—from how we welcome our guests to how we support and empower our colleagues. Our purpose is clear and inspiring: We care for people so they can be their best.We are now inviting passionate, ambitious individuals with theatrical flair and genuine warmth to join us on this extraordinary journey. If you’re ready to make every moment magnificent, we’d love to welcome you to Grand Hyatt AMAALA.Where Every Moment is Grand.Job Purpose:We care for people so they can be their best. Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.Key Areas of Responsibilities:Please note that the responsibilities outlined below are not exhaustive. Grand Hyatt The Red Sea & Miraval The Red Sea employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Cluster Security Director you will need to:Operational Leadership:• Assist in managing all aspects of security operations across both properties.• Oversee daily deployment of security personnel, shift planning, and coverage integrity.• Conduct site inspections and audits to ensure compliance with brand and regulatory safety standards.• Monitor access controls, surveillance systems, emergency equipment, and response readiness.Guest & Colleague Safety:• Champion a culture of safety that enhances—not disrupts—the guest experience.• Ensure discreet, respectful, and guest-centered responses to incidents, alarms, or emergencies.• Conduct investigations into incidents with objectivity, sensitivity, and confidentiality.• Provide visible presence during high-occupancy or VIP periods, ensuring safety without intrusiveness.Emergency Preparedness & Compliance:• Assist in the development, maintenance, and training of emergency response procedures (fire, evacuation, first aid, etc.).• Support business continuity and crisis management plans in alignment with Hyatt and local regulations.• Ensure all documentation, permits, and inspections are current and compliant with Red Sea Authority, Ministry of Interior, and other relevant bodies.Training & Awareness:• Conduct regular training sessions and drills for security staff, department heads, and line colleagues.• Reinforce security awareness, personal safety, conflict resolution, and cultural respect.• Mentor junior officers and supervisors to elevate professionalism and consistency.Cross-Property Coordination:• Balance the unique service philosophies of Miraval (wellness-focused, tranquil) and Grand Hyatt (luxury lifestyle, dynamic) in all security approaches.• Customize SOPs and patrol routines based on the needs of each brand’s guest experience.• Collaborate with engineering, housekeeping, HR, and front office teams to align safety protocols.Vendor, Asset & Perimeter Oversight:• Monitor security protocols for deliveries, contractors, and third-party service providers.• Ensure clear perimeters, secure access points, and monitored equipment zones.• Prevent loss, damage, or unauthorized entry through proactive surveillance and smart deterrents.Other Duties:• Ensure that all associates have a complete understanding of the hotel's policy and procedures.• Conduct annual Performance Development Discussions with associates, supports them in their professional development goals.• Interview new potential associates in liaison with the Human Resources Department. Trade test each potential candidate.• To adhere to and ensure that every associate in the department / division understand all the principles of Hyatt’s Global Privacy Policy and comply fully with all the obligations as per the policy.• Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.• To implement and monitor the key contributors to the associate engagement survey, to analyze the results, prepare and implement appropriate action plans, and to achieve consistent high level of engagement and improve on it year on year.• To identify high performing associates (HIPOS), assist in their career planning, personal growth and development while supporting the hotel succession plan and retention.• To closely monitor the Attrition patterns of the department / division on a monthly basis.• To understand the reasons for associate turnover in the respective areas and take appropriate corrective actions along with the HR department, to control turnover wherever possible.• To consistently work with the training team and division managers on upgrading the list of tasks covered and periodically review all task to check for any desired changes.• To ensure all associates are trained on all relevant tasks.• Implements effective training programs for the associates in coordination with the Training Manager and their Departmental Trainers.• Attends and contributes to all training sessions and meetings as required and to ensure the associates on the department do so.• To supervise training need analysis for the department.• Regularly nominate and ensure participation of team members for all training planned in the hotel, in line with the objectives outlined in the SMART Goals on respective PDPs and as per Consumer Audit findings.
Qualifications & Experience:• Minimum 5 years’ experience in safety and security roles within luxury hospitality or critical infrastructure.• Proven leadership in managing cross-cultural teams, guest security, and emergency response systems.• Strong knowledge of Saudi regulations, Red Sea Global mandates, and security technologies.• Experience in wellness resorts or high-profile lifestyle properties preferred.• Certifications in fire safety, first aid, crisis management, or security operations required.• Proficiency in English essential; Arabic fluency highly preferred.Skills & Attributes:• Composed, discreet, and confident leader with a guest-first mindset.• Detail-oriented and highly observant with strong situational awareness.• Clear communicator and trainer with high emotional intelligence.• Adaptable to varying environments—from peaceful spa zones to high-energy hotel events.• Integrity-driven and proactive in identifying and mitigating risks.• Strong computer literacy and familiarity with security management systems.
