Where Purpose Meets Regeneration—and Work Feels Like HealingRed Sea Global (RSG) is proud to partner with Jayasom, an international pioneer in integrative wellness, to launch a one-of-a-kind wellness retreat at Triple Bay in AMAALA. Opening in 2025, Jayasom Wellness Resort Amaala will set the global standard — offering curated wellness journeys for adults, families, and private residents, all grounded in Western science, ancient healing wisdom, and conscious living.This is more than a resort - it’s a movement. To inspire and curate wellness. A place where care is soulful, service is intentional, and where we empower guests, colleagues and communities with motivation to live healthier and more connected lives.Whether your craft is movement or mindfulness, beauty or biochemistry – if you're called to deliver healing with meaning and elegance—this is your moment.Be part of the resort redefining global wellness. Be part of Jayasom.JOB PURPOSE:- Assist guests efficiently, courteously, and professionally in all Engineering related areas, maintaining high levels of service.- Collect information and communicate efficiently with all resort departments to ensure that the information is correctly communicated and guests’ requests are fulfilled in a professional and timely manner.- Log all engineering requests in proper system to ensure all issues are resolved promptly.- Ensure all materials, tools and equipment are brought back and logged as per policy. - Strive to continuously exceed guests’ expectations by anticipating their needs and requests. - Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.GENERAL RESPONSIBILITIES:- Serve as the primary administrative support to the Engineering team.- Manage departmental correspondence, memos, and internal communication.- Maintain accurate records of all maintenance reports and documents.- Create and maintain logs, reports, and inventories of tools, materials, and maintenance supplies.- Coordinate with other departments (Housekeeping, Front Office, F&B) to schedule maintenance work with minimal guest disruption.- Assist in preparing monthly reports, maintenance schedules, and energy usage data.- Liaise with external vendors and contractors for service appointments and documentation.- Handle timekeeping, attendance records, and shift schedules for engineering staff.- Process purchase requisitions, invoices, and budget tracking related to engineering supplies.- Maintain effective communication with all levels of the organization.- Develop and maintain effective relationships with colleagues, corporate office, guests, ownership.- Maintain high level of professionalism and with exceptional level of confidentiality and integrity.- Work collaboratively with colleagues within own department and all resort departments.- Keep updated on all services and programmes available at the resort and promote them to guests.- Proactively, participate in meetings, trainings, committees and community relations activities and programs.- Work towards exceeding company’s business targets.- Take a positive, resourceful and innovative approach to every project.- Carry out any other reasonable duties and responsibilities as assigned.KEY OPERATIONAL RESPONSIBILITIES:- Attend and participate in daily pre- and post-shift meetings. Communicate openly and effectively with team members.- Develop and maintain friendly professional relationships with guests to ensure 100% guest satisfaction.- Deliver outstanding guest experience from pre-arrival to post departure.- Ensure health and safety requirements are adhered to, including a personal knowledge of the correct usage of all cleaning products used.- Manage and coordinate all guests’ and employees’ calls to the Engineering office.- Prepare daily room assignments, expedite all guest requests as quickly as possible and records and relays all requests and information handled through the desk.- Track and handle all departmental communication.- Coordinate and schedule technicians to floors, rooms and public areas.- Assist with the scheduling and room assignments to ensure proper coverage.- Complete all paperwork such as filling out supply requisitions, maintenance request forms, and updating logbooks.- Communicate discrepancies to the Head of Engineering.- Answer telephone, dispatch orders and handle all basic office duties.- Dispatch engineering work orders.- Conduct month end inventories and compile reports within the due date.- Monitor and control purchases and requisitions.- Monitor stock and act accordingly if refill is needed.- Coordinate with all departments at all times in order to guarantee timely release for arrivals.- Manage and overlook daily operation on assigned rooms.- Be aware of any OOS/OOO rooms in respective areas.- Ensure all guests’ queries and requests are handled in a prompt, courteous and professional manner.- Ensure all guests’ complaints are handled in a prompt and professional manner to ensure 100% guest satisfaction. Keep a record of guests’ complaints, actions taken and compensation provided.- Maintain regular and effective communication with all resort departments to ensure a smooth running of the operations.- Assist People Leaders in the preparation of daily reports and distribute to all relevant parties.- Report any related accidents, or other injuries to the Head of Engineering.- Ensure guest’s portfolios are updated with all necessary information as per company policies and local requirements.- Proactively collaborates and helps other resort departments as required.Disclaimer: The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. Position Descriptions are dynamic and change depending on the organizational requirements. All staff may be required to perform duties outside of their normal responsibilities as required.
Qualifications:- High school diploma or equivalent required; associate or bachelor’s degree preferred. - Proficiency in MS Office Suite (Excel, Word, Outlook), previous experience in hotel’s work order systems. - Strong organizational and communication skills.- Basic knowledge of hotel engineering systems and maintenance terminology is a plus.Work Experience: - 2+ years of administrative experience, preferably in hospitality or facilities management. - Experience working with multicultural teamsKnowledge:- Must be fluent in English - Experienced in purchasing, documentation, and administrative coordination.- Housekeeping services - Luxury service standardsCompetencies:- Problem-solving- Interpersonal savvy- Communication proficiency- Collaboration skillsTechnical Skills:- Proficient in computer skills- Costumer service- Teamwork and collaboration- Global and cultural awareness- Hotel information system- Organization and time management- Attention to detail- Housekeeping equipment and cleaning product knowledgeAttitude:- Positive- Creative and innovative- Friendly and approachable- Flexible and adaptable to change- Reliable- Empathetic- Strong work ethics and integrity
